Questions & Answers

Yes, laundry facilities are available for booking at all our hotels. Fee may apply.

Laundry detergent is available for purchase at reception.

Yes, our hotels are staffed. At Gärdet, in Hammarby Sjöstad and Bromma, the reception is staffed 24 hours a day. In Solna, the reception is staffed 13:30 to 08:00.

Yes, we welcome both private and corporate guests to our hotels!

All our hotel apartments are fully equipped both in terms of towels, bed linen and kitchenware — so this is not something you need to bring.

It is possible to choose to book with breakfast at the time of booking. A breakfast buffet is served at Gärdet, and at other hotels, breakfast is served in a bag and delivered fresh daily.

Yes, cleaning is included in your stay and is carried out once a week.

For stays of less than 7 days, no cleaning will be carried out.

If you would like additional cleaning, please speak to our receptionists.

We are a cashless hotel and a stay with us is either paid at reception by card or prepaid at the time of booking.

Cancellation policies vary based on the type of reservation. Please review the detailed description included in the booking confirmation you received. You can also find our general cancellation policy outlined below:

• ‍1—7 nights in a row: Cancellation is free of charge before 18:00 on the day before arrival. In case of later cancellation or earlier departure, one night will be charged.‍
• 8—29 nights in a row: Cancellation is free of charge no later than four days before arrival. In case of later cancellation or earlier departure, four nights will be charged.‍
• 30+ nights in a row: Cancellation is free of charge no later than 8 days before arrival. In case of later cancellation or earlier departure, eight nights will be charged.

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• For safety reasons, only staff and registered guests are allowed to stay on the premises after 22:00.
• All visitors must be able to show identification upon request from reception staff.
• No visitors or non-registered guests may stay in the rooms after 22:00.
• No loud music or disturbing activities after 10 p.m.
• Please note that all our hotels are non-smoking. In case of suspected smoking in the room, a penalty of 5000 SEK will be charged.
• You are fully responsible for any damage you may cause to the hotel rooms or public areas during your stay.
• Uses of nitrous oxide (N2O) and other types of gases is not permitted in our public areas or in our hotel rooms. We will charge the guest an additional fee of 500SEK per cartridge for those who leave this type of gas cartridge.
  

In case of violation of the house policy, Biz Apartment reserves the right to refuse services to anyone and they may be allowed to leave the premises.

With us you can book stays from one night to three months.

Check-in is from 15:00 and check-out is before 12:00.

If possible, you are of course welcome to check in before 15:00 or check out after 12:00. Note, however, that this comes with a fee of 150 SEK/ hour. Late check-out is available until a maximum of 15:00. Please contact the front desk for questions if the opportunity is available.